![]() If this occurs, you can respond and send additional information to us for further review. If we receive a merchant response with supporting evidence that the charge was legitimate, we will send a copy for you to review. If the dispute is found in your favor, you'll receive communication that your case has been closed and the provisional credit will remain in your account permanently. How long does the dispute process take? The process may take between 60 to 120 days.Please be on the lookout for communication from us and respond as soon as possible. What can I expect after filing a dispute? We may need additional information about your transaction while we conduct our investigation.A new card and number will be issued to you prevent to further unauthorized charges. In cases of fraudulent or unrecognized charges, your card must be blocked immediately. May I keep my current card? In situations where there was a billing error, you'll be able to keep your card.When will I be reimbursed for my disputed charge? You will receive communication within 15 days of the day your dispute was filed, letting you know whether we will be able to reimburse you or not.Also for your protection, there is a daily purchase limit of $1,500 on your ViaCU debit card. Please check Fraud Alerts for additional countries or states that are temporarily blocked/restricted due to fraudulent transactions. In addition, only PIN based transactions are accepted in China and Saudi Arabia. To report lost/stolen MasterCard® debit card:ġFor your protection, ViaCU debit/ATM cards will not be accepted in the following 'high risk' countries: Albania, Australia, Belarus, Bosnia and Herzegovina, Brazil, Bulgaria, Cameroon, Chile, Cote d'Ivoire, Croatia, Cuba, Democratic Republic of the Congo, Democratic Republic of Korea, Hong Kong, India, Indonesia, Iran, Iraq, Japan, Lebanon, Liberia, Libya, Macedonia, Malaysia, Maldives, Montenegro, Myanmar, Nigeria, Philippines, Romania, Russia, Serbia, Singapore, Slovenia, Somalia, Sudan, Syrian Arab Republic, Taiwan, Thailand, Turkey, Ukraine, and Zimbabwe. It is very important to keep your phone number, along with other contact information, up to date on your account. If the fraud protection system is unable to reach you to verify activity, your card could be deactivated. In addition, it offers quick and easy purchasing for all of your small. With a Visa Business Credit Card, you’ll have the tools to help organize, analyze and manage your expenses. Visa offers a variety of cards that allow you enjoy fast, secure, and easy payments. Be aware that you may receive a phone call in the evenings or even on weekends. Credit, Debit, Prepaid, and Gift Cards - learn which card is right for you. If you miss the call, you will be asked to return the call to 800.327.8622 for the ViaCU MasterCard debit card. A fraud specialist will identify themselves as calling on behalf of ViaCU to verify recent account activity on your account. If fraudulent activity is suspected, the fraud protection system will call the primary member's phone number. ![]() Account activity is monitored 24/7 based on a number of factors, including purchases outside your normal pattern, purchase location, and many others. Via Credit Union utilizes a fraud protection system that identifies debit and credit card fraud quickly to prevent fraudulent activity on your account. This encrypted number is used to authorize purchases so your card number and PIN are never transferred or stored with the merchant, meaning they are less likely to be compromised. With digital wallets, transactions are validated by a number that is unique to each device and card. Paying with a digital wallet is safer than providing a retailer with your card number and PIN. You will be prompted to enter your private SecureCode-just like entering a PIN at an ATM. Just look for the MasterCard ® SecureCode logo when shopping online to find participating retailers. ![]() It's just our way of making the net a little nicer. A simple password, known only by you protects against unauthorized purchases. 1Īpply nowJust print and return application to ViaCU.Ī simple, secure way to pay at thousands of online merchants. ![]() Use instead of cash for everything from groceries to green fees, at thousands of merchants worldwide and, like, a gazillion places on the world wide web. Good wherever you see the MasterCard ® logo. Discover the convenience of a ViaCU MasterCard ® debit card.
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